Refund policy

Insta Brow Return & Refund Policy

We hope you love your Insta Brow purchase as much as we loved creating it! Due to the nature of our product and hygiene standards, all sales are final and we do not offer returns, exchanges, or refunds.

🧼 Why All Sales Are Final:

Our brow products are cosmetic items applied to the skin and face. To ensure the highest standard of hygiene and safety, we cannot accept returned items — even if unused or unopened.

💔 Damaged or Defective Items?

If your product arrives damaged or defective, we’ve got you. Please contact us within 5 days of delivery with:

• Your order number

• A clear photo of the product and packaging

• A short description of the issue

Email our customer care team at [info@myinstabrow.com], and we’ll review your case for a replacement or store credit.

⏰ Order Changes or Cancellations

Because we fulfill orders quickly, we are unable to cancel or modify an order once it has been placed. Please double-check your shipping and shade selections before checking out.

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💡 Still have questions?

We’re here to help! Contact us at info@myinstabrow.com — our team typically replies within 24–48 business hours.